Refund policy

Our guarantee under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the product, you are entitled to a replacement or refund. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty or not as described

Email hello@diyspy.com.au with your order number (it starts with DS-) and a photo or short video of the problem. We'll send you a return address and cover the return postage for faulty items.

Change of mind: 30 days

Changed your mind? You can return an item within 30 days of delivery if it is unused, in its original packaging and has all its accessories. You pay the return postage, and original shipping is not refunded. We refund to your original payment method within 5 business days of the return reaching us.

Change-of-mind returns don't apply to memory cards or SIM cards once opened, or to items damaged through misuse. Your rights for faulty items above are never affected.

How to start a return

1. Email hello@diyspy.com.au with your order number and the reason for the return.
2. We'll reply with a return address and instructions.
3. Send the item with a tracked service and keep the tracking number.